North Lakes Psychology
Sessions are by appointment only, with appointments available Monday to Saturday and on Wednesday evening.
You do not need a referral to see a Psychologist, however it is important to discuss your concerns with your GP, as you may be eligible for a referral under Medicare and a rebate for your sessions. This will also enable us to work as a team with your GP to support you. Referrals are also welcome from Workcover and the Department of Veteran's Affairs.
To arrange an appointment please phone or text 0488 832739 or email [email protected] and leave your name and contact phone number. We will contact you to discuss and schedule your appointment as soon as possible.
If you need to change or cancel your appointment please provide at least 48 hours notice, so that your appointment time can be offered to someone else who is waiting. If you do not provide this notice a cancellation fee may be charged to cover the time that Anne-Louise has set aside for you.
COVID 19 Important information for your appointment
Due to the risk of COVID 19 all sessions are now provided via Telehealth (videoconference) or telephone. There will be no appointments in the clinic. Please read the following information and telephone if you have any questions.
What does this means for you?
Health and mental health services are essential and I will continue to be available to support you. However, at this time to reduce the risk of infection, I am suspending face to face consultations in the clinic.
I will continue to provide Psychology services through Telehealth (videoconference) or telephone. While it is different to sitting together in the clinic, Telehealth has been shown to be very effective mode of support. I am very experienced using both of these methods and to support your engagement in this way. I understand that this change may be difficult or uncomfortable for some, and I encourage you to work through this with me. Please advise me if you would prefer to cancel your appointments until this situation passes.
What do we need to do?
1. When you receive your appointment confirmation letter, please respond by indicating if you would like a telephone or videoconference appointment, or if you would prefer to cancel your appointment.
2. Telehealth: This practice now uses Coviu, as recommended by the Australian Psychological Society. Anne-Louise Easey at North Lakes Psychology will be responsible for the cost of the call to you and the cost associated with the platform used to conduct telehealth services. You are responsible for the costs associated with setting up the technology needed so you can access telehealth services.
If you are unable to use Coviu we can also use Facetime if you have an Apple device. If there are any difficulties with connecting we can use my mobile for problem solving or to continue the appointment by telephone.
3. Telephone: If you have requested a telephone appointment, I will phone you at our scheduled time.
Things to consider:
To access telehealth consultations you will need access to a quiet, private space; and the appropriate device, i.e. smartphone, laptop, iPad, computer, with a camera, microphone and speakers; and a reliable broadband internet connection. Coviu prefers to use the latest version of the Google Chrome, but you could also use Mozilla Firefox or Apple Safari web browser.
The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used. To support the security of your personal information this practice uses Coviu which is compliant with the Australian standards for online security and encryption.
I will be providing telehealth services either from the Clinic room at North Lakes or from my home office, which is private.
At the beginning of our appointment I will confirm where you are and details of your next of kin, so that if I need to access extra support for you I can advise your current location.
While face to face is the preferred method for therapy, telehealth has been found to be effective also.
A telehealth consultation may be subject to limitations such as an unstable network connection which may affect the quality of the psychology session. In addition, there may be some services for which telehealth is not appropriate or effective. Your psychologist will consider and discuss with you the appropriateness of ongoing telehealth sessions.
Please consider the device you use and access to internet to support good connection. We will have telephone as backup.
Please ensure you have good lighting and a comfortable position for our session.
While our face to face sessions are normally 50 minutes, some people find this difficult on telehealth, but the sessions may be shorter if you prefer.
As usual we will review each session and discuss ways we may improve this experience for you.
Please refer to current government advice via https://www.health.gov.au/health-topics/novel-coronavirus-2019-ncov
For more information regarding COVID-19 please see the Australian Psychological Society https://www.psychology.org.au/COVID-19
If you have a Mental Health Care Plan from your GP, from 1st July 2019 you will receive a $126.50 rebate per session. Payment is made at the time of the consultation and your Medicare rebate is claimed and deposited into your account by Medicare.
Private Health rebate
HICAPS machine is available if you are eligible to claim a rebate from your private health insurance. Claims are processed at the appointment and rebates vary depending on your policy.
If you are experiencing financial hardship you may discuss the fees when you make your initial appointment.
Fees are Payable at the time of consultation
From 1st July 2019 the fee for a 50-60 minute Clinical Psychology Consultation is $180.
(Please note that this is lower than the Australian Psychological Society recommended fee which is currently $254).